Nice Job Ramada

I posted earlier about the Lakeshore Ramada I stayed at in Chicago and wanted to provide a pleasant update. After logging my complaint on Ramada.com I got a call from the general manager. He said the fax came over from corporate and he wanted to discuss it with me. The complaint was valid and he saw mold in the shower, etc., and his crew is fixing it. He also said they are upgrading all the rooms and my section wasn't in this phase. As a result, they refunded me 25%.

Not bad for customer service Ramada! Keep it up.